Legal
Terms of Service
These terms are an agreement between MEVAK FZ-LLC, a free zone limited liability company registered with the Ras Al Khaimah Economic Zone Authority (RAKEZ), United Arab Emirates, under registration number 0000004097702 (“KnotIQ”, “we”), and the organisation that signs up for KnotIQ (“Customer”, “you”). By creating an account or using KnotIQ, you agree to them on behalf of your organisation.
1. The service
KnotIQ is a maritime business-development tool. It shows you vessels expected at the ports you cover, ranks them as opportunities for the services you offer, identifies the companies and contacts behind them, and helps you draft and, if you connect your mailbox, send first outreach emails. We may improve and change the service over time.
2. Accounts
- You must give accurate sign-up information and keep it up to date.
- You are responsible for everyone you invite to your workspace and for keeping sign-in details secure.
- Tell us promptly at hello@knotiq.ai if you believe your account has been misused.
3. Your responsibilities when contacting people
KnotIQ helps you find and contact people, but you are the sender of every email. You agree to:
- review and approve each email before it is sent: KnotIQ never sends without a person pressing Send;
- comply with the anti-spam, marketing and data-protection laws that apply to you and to your recipients;
- honour opt-out requests promptly, and record them in KnotIQ’s do-not-contact list;
- contact people only about services genuinely relevant to their business.
4. Connecting a mailbox
If you connect a Google or Microsoft mailbox, you authorise KnotIQ to send, from that mailbox, the emails you approve. You must be authorised to use that mailbox. Your provider’s own terms and sending limits also apply, and KnotIQ applies its own daily sending limit. You can disconnect at any time in Settings. How we handle mailbox access is described in our Privacy Policy.
5. Acceptable use
You must not:
- send bulk or unsolicited mass email through KnotIQ, or use it to harass anyone;
- resell, publish or export in bulk the vessel, company or contact data KnotIQ provides, or use it to build a competing product;
- scrape, overload or reverse-engineer KnotIQ, or try to get around its security, limits or access controls;
- use KnotIQ for anything unlawful.
We may suspend access that breaks these rules, and will tell you why unless we are not allowed to.
6. Data
- Your data. Your templates, the contacts you add, and your pipeline and deal records belong to you. You give us the right to use them only to provide the service to you. We handle personal information as described in our Privacy Policy.
- KnotIQ data. The vessel, company and contact information we provide is licensed to you for your own internal business use during your subscription.
- Accuracy. Vessel positions, arrival times, ownership and contact details come from third-party and public sources and can be incomplete, late or wrong. KnotIQ is not a navigation, safety or compliance tool; do not rely on it for those purposes.
7. Fees and trials
Plans, prices and any trial are as shown when you sign up or as agreed with us in writing. We may change prices for future billing periods with at least 30 days’ notice.
8. Intellectual property
KnotIQ, its software and its content belong to us or our licensors. These terms do not transfer any of it to you, apart from the right to use the service.
9. Ending the agreement
You can stop using KnotIQ and close your account at any time. We may suspend or end your access if you seriously or repeatedly break these terms, or if we stop offering the service, giving reasonable notice where we can. After closure we delete your workspace data as set out in the Privacy Policy.
10. Disclaimers
KnotIQ is provided “as is”. To the fullest extent the law allows, we make no promise that it will be uninterrupted or error-free, or that it will win you business.
11. Limitation of liability
To the fullest extent the law allows, neither party is liable for indirect or consequential losses, or for lost profits, revenue or data, and each party’s total liability under these terms is limited to the fees you paid KnotIQ in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.
12. Indemnity
You will defend and compensate us for claims arising from emails you send through KnotIQ, or from your breach of section 3 or 5.
13. Changes to these terms
We may update these terms. We will post the new version here and, for significant changes, tell you by email at least 30 days before they apply. If you keep using KnotIQ after that, the new terms apply.
14. Governing law
These terms are governed by the laws of the Emirate of Ras Al Khaimah and the federal laws of the United Arab Emirates as they apply there. The courts of Ras Al Khaimah have exclusive jurisdiction over any dispute arising from them.
15. Contact
MEVAK FZ-LLC, Ras Al Khaimah Economic Zone, Ras Al Khaimah, United Arab Emirates · hello@knotiq.ai