Legal
Privacy Policy
KnotIQ (“KnotIQ”, “we”, “us”) is a service operated by MEVAK FZ-LLC, a free zone limited liability company registered with the Ras Al Khaimah Economic Zone Authority (RAKEZ), United Arab Emirates, under registration number 0000004097702. This policy explains what personal information we handle, why, and the choices you have.
Questions or requests: hello@knotiq.ai.
1. Who this policy covers
- Customers and their users: people who sign up for KnotIQ or are invited to a customer’s workspace.
- Business contacts: people who work at shipping companies (owners, managers, operators) whose work contact details appear in KnotIQ so that customers can approach them about maritime services.
- Visitors to knotiq.ai.
2. What we collect
When you sign up or are added to a workspace
Your name, work email address and phone number; your company’s name, website and address; the services you offer, the ports you cover, and your plan.
When you use KnotIQ
- What you do in the app, such as the vessels you open, the contact details you reveal, and the drafts you mark as sent or send. We use this to run the product, enforce plan limits and keep an audit trail.
- The email templates and signature you write.
- For each outreach email: the recipients, the time, and a fingerprint of the draft. We do not keep the text of the emails you send.
About business contacts
Names, job titles, work email addresses and work phone numbers of people at shipping companies, and where each came from: publicly available sources such as company websites and public registers (found partly with the help of an AI search tool), maritime data providers, and contacts a customer adds to their own workspace.
If you connect your mailbox
Your mailbox address and an encrypted access credential. See section 4.
On our website
We do not use analytics or advertising cookies. The KnotIQ app uses your browser’s storage to keep you signed in. If you play the video on our home page, it is served by YouTube (Google) in its privacy-enhanced mode.
3. Why we use it
- To provide the service: your account and workspace, and showing you vessels, companies and contacts relevant to your services and ports.
- To help you write and send outreach: your drafts, templates and sends. Every email is reviewed and sent by a person; KnotIQ never sends on its own.
- To keep it secure and fair: sign-in verification, plan and daily limits, abuse prevention and audit records.
- To communicate with you about your account: verification, invitations and password resets.
- For business contacts: to let our customers identify the right person to approach about services for a ship. This is in our and our customers’ legitimate interest in business-to-business contact, and you can object at any time (section 8).
We do not sell personal information, and we do not use it for advertising.
4. Connecting your Gmail or Microsoft 365 mailbox
You can connect your own work mailbox so that emails you approve in KnotIQ are sent from your own address.
- What we ask for: only permission to send email as you:
gmail.sendwith Google,Mail.Sendwith Microsoft. We also receive your email address, to confirm the right mailbox was connected. - What we cannot do: read, search, delete or change the email in your mailbox. We never receive your password.
- What we store: your mailbox address and an access credential, encrypted with Google Cloud Key Management Service. For each email you send we keep the time, the recipients and the message identifier your provider returns, not its content.
- When we use it: only when you press Send on a draft you have approved, or ask for a test email.
- How to stop: click Disconnect in Settings › Email sending. We revoke our access with the provider and delete the stored credential. You can also remove KnotIQ’s access at any time in your Google Account or your Microsoft account.
Google API Services. KnotIQ’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
In particular, we use Google user data only to send the emails you ask us to send. We do not transfer it to others except as needed to provide that feature, for security, or to comply with law. We do not use it for advertising. No person at KnotIQ reads it unless you ask us to, for security reasons, or where the law requires. We do not use it to develop, improve or train artificial-intelligence or machine-learning models.
5. Who processes it for us
We use these service providers, under contracts that limit their use of the data:
- Google Cloud and Firebase: hosting, database, sign-in and encryption keys.
- Google Gemini API: AI-assisted research of publicly available company contact details, and drafting of starter email templates.
- Google Workspace: KnotIQ’s own email to you.
- Maritime data providers: vessel, position and company information.
- Google or Microsoft: your mailbox provider, when you connect a mailbox.
We may disclose information where the law requires it, or to protect the rights and safety of our users or others.
6. Where it is stored
Our databases are hosted on Google Cloud in Singapore. Some of the providers above may process data in other countries; where they do, we rely on their contractual safeguards for international transfers.
7. How long we keep it
- Account and workspace data: while your account is active, and for 90 days after it closes, unless the law requires longer.
- Mailbox credentials: until you disconnect or your account closes.
- Outreach and audit records: for as long as your workspace exists, so your history and our security records stay intact.
- Business contact details: while they remain useful and accurate, or until the person asks us to remove them.
8. Your choices and rights
We handle personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and the other data-protection laws that apply to you. Depending on where you live, you may have the right to access the information we hold about you, correct it, delete it, object to or restrict its use, or receive a copy of it.
If you are a business contact and do not want to be contacted through KnotIQ, email hello@knotiq.ai and we will remove your details and stop offering them to customers.
To make any request, email hello@knotiq.ai. We may need to confirm your identity first. You may also complain to the data-protection authority where you live.
9. Security
We encrypt data in transit, encrypt mailbox credentials with a managed key, keep each customer’s workspace separate, and restrict staff access. No system is perfectly secure, but we work to protect your information and will tell you of any breach as the law requires.
10. Children
KnotIQ is a business service and is not meant for anyone under 18.
11. Changes
We will post any changes here and update the date above. If a change is significant, we will tell customers by email before it takes effect.
12. Contact
MEVAK FZ-LLC, Ras Al Khaimah Economic Zone, Ras Al Khaimah, United Arab Emirates · hello@knotiq.ai